If you place and pay for your order before 18:00, it will be shipped the same day and you will usually receive it the next day. Delivery is handled by PostNL or DHL.
Please note that PostNL does not deliver on Sundays, Mondays, or national holidays.
No, we cover all shipping costs for orders over €40. Package insurance is also included.
Whether you choose home delivery, delivery to another address, or pickup at a collection point, you will not pay any additional costs.
Shipping within the Netherlands and Belgium is free for orders over €50.
Shipping costs for other European countries are calculated and displayed during checkout, based on the shipping method you choose. We offer several options so you can receive your order within a timeframe that suits your preferences and budget.
Please note that delivery times may vary depending on the selected shipping method.
We ship orders Monday through Friday.
Orders placed after 18:00 CET will be shipped on the next business day. Orders placed during the weekend will be shipped on Monday.
Delivery time depends on your location and product availability. We aim to deliver orders as quickly as possible and process orders within 24 hours after they are placed.
If you place an order before 18:00, it is usually processed the same day, and you can expect delivery within 1–2 days. In rare cases, delays may occur with the carrier, but you will be kept informed throughout the process.
1–3 business days
2–5 business days
During certain seasons and sale periods, delivery times may be longer due to increased demand at the carrier, for example during the holiday season. Although this is beyond our control and we cannot be held responsible for such delays, we will always do our best to ensure timely delivery. We appreciate your understanding.
At Renewed Reliance, we are committed to providing you, our valued customer, with exceptional service. To ensure a smooth and efficient delivery process, we offer the option to have packages delivered to designated pickup points when you are not available to receive them at your specified delivery address. It is important to understand and follow our pickup policy to avoid inconvenience or misunderstandings.
Designated Pickup Points
We offer the option to choose a designated pickup point (such as a local shop or pickup center) as an alternative delivery address for your packages.
You will be informed by the carrier about the pickup location and its opening hours in the shipping notification. In some cases, if you are not home, the carrier may deliver your package to a nearby pickup point. You will always receive a notification if this happens.
Delivery Notification
Once the package has been successfully delivered to the pickup point, you will receive a notification from the carrier via email, SMS, or another communication channel you selected in your delivery preferences.
Pickup Timeframe
You are expected to collect your package within the specified timeframe mentioned in the notification.
The pickup deadline will always be clearly communicated together with the shipping notification.
Failure to Collect
If you do not collect your package within the specified timeframe, it will be considered uncollected.
In such cases, Renewed Reliance cannot be held responsible for refunds or replacements for packages that were not collected within the specified timeframe and are subsequently lost or returned.
Responsibility for Package Safety
Once the package has been delivered to a pickup point, the responsibility for the safety and condition of the package lies with you.
We recommend collecting your package as soon as possible to prevent loss, damage, or theft.
Exceptions
In exceptional cases, such as medical emergencies or unavoidable circumstances, you may contact our customer service team to discuss your situation and explore possible solutions.
Customer Service
Our customer service team is available to assist you with any questions or concerns regarding delivery, pickup points, or package collection. You are encouraged to contact our support team for assistance with your packages.
At Renewed Reliance, we believe in transparency and clear communication with our customers. This pickup policy is designed to ensure smooth and reliable delivery while providing convenience for you. We appreciate your understanding and cooperation in following this policy so we can continue to offer the best possible service.
Please note that Renewed Reliance reserves the right to modify this policy at its discretion. Any updates or changes will be communicated to our customers in a timely manner. By using our services, you agree to the terms outlined in this policy.
Once your order has been processed, you will receive an email with a Track & Trace code from PostNL, DHL, UPS, or DPD.
Through this email, you can track your package and view the estimated delivery time.
You can also track your order via our Order Track page.
We understand that it can be very frustrating when a package goes missing. Please follow the steps below:
Review the Track & Trace information provided in the shipping email. Sometimes delays occur due to unforeseen circumstances. Wait a few days after the estimated delivery date to see if the package still arrives.
If the tracking shows that the package is “lost” or has not been updated for a long time, contact the customer service of the carrier (such as DHL, PostNL, UPS, DPD, or another courier). Provide your tracking number and all relevant details so they can start an investigation into the location of your package.
If you ordered the package through a webshop or seller, contact their customer service team. If this does not apply, you can contact Renewed Reliance customer service directly for assistance.
If the carrier confirms that the package is officially lost, you can submit a claim with the carrier. They will guide you through the required steps. Make sure to keep all relevant documents and proof of purchase available. You may need to complete forms and provide additional information to help locate the package and avoid misunderstandings.
Ensure that the delivery address you provided during checkout is correct and up to date. Sometimes packages are misdelivered due to incorrect address details.
If you purchased shipping insurance, review the policy terms to see if you are eligible for a refund or replacement. If applicable, submit a claim with the insurance provider.
If the package was sent to you by someone else, inform the sender about the issue. They may need to contact the carrier to help resolve the situation.
Once a claim or investigation has been initiated, please be patient. These investigations can take some time, but the carrier will do their best to locate the package or provide a solution.
Stay in contact with the carrier and/or Renewed Reliance regarding the status of your claim or investigation. Regular follow-ups can help speed up the process.
For valuable items, consider using additional services such as delivery confirmation, signature on delivery, or shipping insurance.
Keep an eye on updates from the carrier or seller regarding your lost package. They may contact you with updates or possible solutions.
👉 Remember: Lost packages are rare, but if it does happen, Renewed Reliance is here to help you every step of the way. Feel free to contact our customer service team if you need further assistance or have any questions.
It is possible that the package was delivered to a neighbor without this being updated in the Track & Trace system. Please check with your neighbors first.
If your neighbors have not received the package, please contact us at support@renewedreliance.com and include your order number.
Please contact us as soon as possible, as reports of missing packages submitted more than 10 days after the expected delivery date unfortunately cannot be processed.
Sometimes items may become damaged during transport by the carrier. If you have received a damaged or defective item, please contact our customer service within 2 to 4 days after receiving your order.
Please describe the issue as clearly as possible and, if possible, include photos so we can provide a quick and appropriate solution.
Please note: Claims for damaged items reported after this period unfortunately cannot be processed.
More information or questions?
View our frequently asked questions or contact our customer service.
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