Exchanges and Returns

30-Day Return Policy & Refund Within 5–10 Days

Not satisfied with our products? You can return them within 30 days of receipt and request a full refund.

Once we receive the returned items, your refund will be processed within 5–10 days. Please note that return shipping costs are the responsibility of the customer.

Returns

1. How can I return my order?

Yes, Click here to be redirected to our returns page, where you can submit and process your return.

2. Do I have to pay the return shipping costs myself?

Yes, return shipping costs are the responsibility of the customer. We aim to reduce our ecological footprint. By charging return costs, we encourage customers to make more mindful purchasing decisions, which helps reduce unnecessary shipments.

Not sure about your size? Use our size chart or contact our customer service for assistance.

Return Costs When Using Our Return Label

Netherlands: €7.99
Belgium: €8.99
Germany: €9.99
France, Italy, Denmark, Spain, and other European countries: €14.99

Please note: If you choose to arrange the return shipment yourself with another carrier, the costs may vary. In that case, return costs are usually around €7.99, but they may be higher or lower depending on the shipping option, your location, and the selected service.

We recommend using Track & Trace for your return shipment, as we cannot be held responsible for lost packages.

3. How many days do I have to return my order?

We have a 30 Days returns policy and returns are accepted within 30 days if it meets the return conditions. Once you have sent your return and we have received the returned product, your refund will be processed within 7–10 days, provided that the return conditions have been met.

Return shipping costs are the responsibility of the customer, unless the product is defective. In that case, we will cover the return shipping costs and offer either a replacement product or a full refund.

4. How long does it take for my return to be processed?

We process your return within 5 business days after receiving it. After that, it may take 7 to 10 business days for the bank to complete the refund and for the amount to appear in your account.

The refund will appear on your bank statement under the name Cool Trends – Kawsar Beauty, “Stichting Mollie Payments”, “Stripe”, or Shopify, depending on the payment method used.

If you (partially) paid with store credit, the refunded amount will be immediately credited back to your account.

*Excluding weekends, public holidays, and periods of high demand.

5. Can I return multiple orders in one package?

5. Can I return multiple orders in one package?

Yes, we are happy to help reduce environmental impact by avoiding unnecessary waste and extra packaging. Therefore, you may return multiple orders (multiple items) in one shipment.

Please make sure to include both order numbers by sending an email to support@renewedreliance.com

6. Can products be returned if they are defective?

Although we take great care when shipping our products, it can unfortunately happen that an item becomes damaged during transport.

If you receive a defective item, please contact our customer service team within 3–5 days after delivery for assistance.

If you received a damaged or incorrect product, please contact us within 3–4 days after receiving your order. Unfortunately, claims submitted after this period cannot be processed.

For the fastest resolution, please send us an email with a clear photo of the damaged part of the item. It is best to take the photos on a flat surface, ensuring that the label and the defect are clearly visible. This information helps us handle your request correctly and prevent similar issues in the future.

For damaged items, we will send a replacement package free of charge the first time. Unfortunately, we cannot offer a full refund in this case, but depending on the situation, we may consider a partial refund. In some cases, we may ask you to return the damaged item for further inspection.

If you have questions about a damaged product upon delivery, please contact us at support@renewedreliance.com

7. I received damaged products. What should I do?

We’re sorry to hear that! If you have received a damaged or incorrect product, please contact us within a maximum of 3 days after receiving your order. Unfortunately, claims submitted after this period cannot be processed.

For the fastest resolution, please send us an email with a clear photo of the damaged part of the item. It is best to take the photos on a flat surface, ensuring that the label and the defect are clearly visible. We use this information to resolve your issue as efficiently as possible and to help prevent similar issues in the future.

If you have any questions regarding damaged products upon delivery, please contact our customer service team.

8. How long does it take to receive my refund?

Once we have received and inspected the returned products, and confirmed that they have not been opened (or in some cases opened but still comply with the return policy), a full refund — excluding shipping costs — will be issued using the original payment method.

All customers must contact us after returning the package and provide the tracking information, so we can process the refund.

Please note that most financial institutions require an average of 5–10 business days to process the refund.

9. Shipping Complaints!!

My package hasn’t been delivered

It is possible that the package was delivered to your neighbors without this being updated in the Track & Trace information. If your neighbors have not received the package, please contact us.

Did you receive a damaged item or do you have a complaint about your order?

Sometimes an item may become damaged during transport. If you have received a damaged or defective item, please contact our customer service within 2 to 4 days after receiving your order.

Please describe the issue as clearly as possible so we can provide a quick and appropriate solution.

Please note: Complaints about damaged items reported after this period unfortunately cannot be processed.

Exchange

1. Can I exchange an ordered item?

It is not possible to exchange an item directly. However, you can return the purchased item. Once we have received the item in good condition, we will refund the purchase amount to your account.

If you would like a different product, simply place a new order through our webshop for the desired item.

In special cases, we may offer an exchange, depending on the situation. If you would like to request this, please contact our customer service team for assistance.

More information or questions?

View our frequently asked questions or contact our customer service.